RIDE2FLY TAXIS LTD:

• Whether you enjoy city breaks or extended holidays in the sun, you can always improve your travel experiences by staying in a small.
• RIDE2FLY Private Hire Ltd registered office is 22 East Par Road, Leicester, LE5 4QA. RIDE2FLY is a registered limited company in England (Registration No. 10175559)
• RIDE2FLY collect personal information on you to meet our legal, statutory, and contractual obligations and to provide you with our services.

THE INFORMATION WE WILL COLLECT:

RIDE2FLY TAXIS collect the following information when someone makes a booking with us over the phone, via email, social media or through our online booking.

• Name:
• Pick up Date:
• Number of Passengers:
• Telephone number / Phone No:
• Pick up address:
• Drop Off address:
• Via address/addresses:
• Email address:
• Any special vehicle requirements
• Return Pick up date:
• Return Flight No:
• Return Landing Time:

HOW WE WILL COLLECT INFORMATION:

All calls made to us are recorded for quality, training, and security for booking verification. We collect information via:

• Telephone Call / Phone Call
• Email bookings
• Online booking
• Social media (WhatsApp, Instagram, tweeter, Facebook messenger.)

HOW WE WILL USE YOUR DATA:

RIDE2FLY TAXISdo not disclose, share, or sell your data without your consent, unless required to do so by law and to provide you with a transportation service that meets your requirements and specifications. This includes the following

• Sharing of the information listed above with drivers to provide the service required.
• To respond to your queries and answer complaints.
• For a legal obligation for business accounting and tax purposes, for the driver/your safety.
• As a legal obligation for business accounting and tax purpose.
• For legal and regulatory obligations
• RIDE2FLY may occasionally send you marketing information regarding our services or other information relating to our services.
• Our data is stored either on site at the above address or within Microsoft Azure cloud storage facilities.

YOUR RIGHTS:

You have the following rights in relation to the data we hold on to you:

• Access Correction Erasure (except in circumstances where data is required to be kept for legal/regulatory reasons)
• You have the right to withhold any personal data. However, as this information is required to provide our services to you, we may not be able to offer these services without it.
• To exercise these rights please email us at info@ride2fly.co.uk

IMPORTANT NOTE:

Please note, no information will be given over the telephone, via email or by any other method without prior verification of your identity (e.g., you are visiting our office to provide identify documents). RIDE2FLY TAXIS use various security measures to protect the information you provide us. All data provided is accessed only by authorised persons from specified locations. Our website uses cookies to collect information on browsing history. This allows us the measure the number of users and user activity on our website to improve our services.

COMPLAINT PROCEDURE:

To make a complaint or contact us regarding your personal data please email us info@ride2fly.co.uk

BOOKING AND DISPATCH POLICY

This Booking and Dispatch policy is produced in line with current rules and regulations, by Ride2Fly Taxis Ltd, company number 10175559 and registered at 22 East Park Road, Leicester, England, LE5 4QA. The Booking and Dispatch Staff (BDS), whether employed by Ride2Fly or via a Third Party, must adhere to the undermentioned to ensure appropriate safeguarding compliance and a high standard of customer service.

ROLES AND RESPONSIBILITIES

1. The Booking and Dispatch Staff (BDS) will ensure to record the following information for each booking:
1. Call date and time
2. Passenger’s name
3. Passenger’s contact number
4. Pick up location
5. Drop-off location
6. Dispatched Driver’s name
7. Dispatched Driver’s licence number
8. Dispatched Driver’s taxi badge number
9. Dispatched Driver’s vehicle registration number.
10. Name of the BDS personnel who responded who attended the call
11. If different, name of the BDS personnel who dispatched the vehicle.


2. All BDS personnel will ensure to read and adhere to data protection legislation and guidance set by the Information Commissioner’s Office (ICO) to protect the information they record.


3. All BDS personnel will ensure not to use the private hire vehicle users’ personal details, outside the outlined within our policies.


4. All BDS personnel will ensure not to exploit the private hire vehicle users.


5. All BDS personnel must not to share or sell the personal details of the private hire vehicle users.


6. All BDS personnel will ensure compliance to the safeguarding rules and regulations.


7. All BDS personnel must provide a recently issued DBS certificate (Basic) at the beginning of their employment.


8. Any ex BDS personnel resuming this role, must also provide a recently issued DBS certificate (Basic) at the beginning of their role.


9. All BDS personnel must notify Ride2Fly of any previously committed offences and convictions before the start of their employment. An assessment of the previous convictions will then be carried out by Ride2Fly to determine the continuity of their role as a BDS personnel and/or their employment. The outcome of the same will be retained to be presented to relevant compliance authorities when required.


10. All BDS personnel must notify Ride2Fly immediately of any committed offences and convictions while they are employed in this role. An assessment of the convictions will then be carried out by Ride2Fly to determine the continuity of their role as a BDS personnel and / or their employment. The outcome of the same will be retained to be presented to relevant compliance authorities when required.


11. Ride2Fly will keep a register of all BDS personnel along their DBS checks, and present to relevant compliance authorities when required.


12. Ride2Fly will keep the above-mentioned register for as long as legally required and will update the same regularly.

Failure to adhere to this policy may result in disciplinary action, up to and including termination of employment or contract.

This policy will be reviewed annually and amended as necessary to reflect changes in regulations, technology, and company procedures.